Return & Refund Policy
Last Updated: October 4, 2026
GameVaultBD is a digital gaming platform that provides game top-ups, gift cards, vouchers, PC games, digital codes, and other digital products and services. Because digital products are delivered electronically, our refund and replacement policy varies depending on the type of product purchased.
Customers are advised to carefully review this policy before placing an order.
1. Game Top-Up, Gift Cards, Vouchers & Digital Codes
Game top-ups, gift cards, vouchers, redeemable codes, and similar digital products are non-refundable and non-replaceable.
This includes, but is not limited to:
Game currency and game top-ups
Gift cards
Redeem codes
Vouchers
Digital activation codes
In-game credits or items
Other successfully delivered digital products
Once a top-up or digital product has been successfully processed or delivered, the order will be considered final and non-refundable.
Customer-Provided Information
Customers are responsible for providing accurate information when placing an order.
If a customer provides an incorrect:
Game ID
UID
Player ID
Server
Region
Account information
Or any other required information
and the order is successfully delivered based on the information provided by the customer, GameVaultBD will not be responsible for the resulting loss and will not provide a refund or replacement.
Customers should carefully verify all information before confirming an order.
Digital Codes
Once a digital code, gift card, voucher, or similar product has been successfully delivered, it cannot be returned, refunded, or replaced.
Customers should check their delivered code as soon as possible and contact GameVaultBD Support if they experience an issue.
2. PC Games Refund Policy
PC game purchases are subject to a separate refund policy.
If a customer experiences a valid issue with a purchased PC game, including an activation problem, technical issue, or other eligible purchase-related issue, the customer must contact GameVaultBD Support within 48 hours of placing the order.
Refund requests submitted after the 48-hour period may not be accepted.
Customers may be required to provide:
Order ID
Transaction ID
Email address
Name of the purchased game
A detailed description of the issue
Screenshots or other supporting information, when required
GameVaultBD will review the request and determine whether the order is eligible for a refund.
3. PC Game Refund Approval
Submitting a refund request does not automatically guarantee a refund.
Each request will be reviewed based on the order details, delivery status, activation status, purchase information, and the circumstances of the issue.
If the refund request is approved, GameVaultBD will initiate the refund process.
After a refund has been approved, the customer may need to wait 7–10 business days for the refunded amount to appear in their payment account.
4. Refund Processing Time
GameVaultBD will make reasonable efforts to process approved refunds as quickly as possible.
However, the actual time required for the refund to reach the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
Therefore, even after GameVaultBD processes an approved refund, additional processing time may be required by the relevant payment provider.
Expected refund timeframe: 7–10 business days after refund approval.
5. Incorrect Customer Information
Customers are responsible for checking all information before placing an order.
GameVaultBD will not be responsible for losses or failed/incorrect delivery caused by incorrect information provided by the customer.
This is particularly important for Game Top-Up orders, including:
Wrong UID
Wrong Game ID
Wrong Player ID
Wrong Server
Wrong Region
Wrong Account Information
Please verify all information carefully before completing your purchase.
6. Successfully Completed Orders
Orders that have been successfully completed, delivered, activated, redeemed, or credited are generally not eligible for a refund.
For game top-ups and digital codes, successful delivery means the order is considered completed and no refund or replacement will be provided.
7. Technical or Provider-Related Issues
If an order cannot be completed because of a technical problem, provider-side issue, or unexpected system failure, GameVaultBD may review the order and determine an appropriate resolution.
Depending on the situation, GameVaultBD may attempt to resolve the issue through the available service or provider.
However, once a Game Top-Up, Gift Card, Voucher, or Digital Code has been successfully delivered, the order remains non-refundable and non-replaceable.
8. Fraudulent or Abusive Refund Requests
GameVaultBD does not accept fraudulent, misleading, or abusive refund claims.
If a customer provides false information, submits a false refund claim, abuses the payment system, or attempts to misuse the refund or chargeback process, GameVaultBD may reject the request.
GameVaultBD may also restrict or suspend the customer's account or future orders where appropriate.
9. How to Request a PC Game Refund
To request a refund for an eligible PC game purchase, customers must contact GameVaultBD Support within 48 hours of placing the order.
Support Email: support@gamevaultbd.com
Customers should include their Order ID and relevant purchase information so that GameVaultBD can verify the order and review the request.
10. Final Decision
All refund and replacement requests are reviewed according to this Return & Refund Policy, the order status, delivery status, and relevant verification information.
GameVaultBD may request additional information or proof when necessary.
Game Top-Ups, Gift Cards, Vouchers, and Digital Codes are non-refundable and non-replaceable after successful delivery.
For PC Games, eligible refund requests must be submitted within 48 hours of placing the order, and approved refunds may take 7–10 business days to reach the customer's payment account.
By using GameVaultBD's services and placing an order, customers acknowledge and agree to the terms of this Return & Refund Policy.